Question 1

How long does setup take?

Accepted Answer

Most teams are live in under 15 minutes. You connect your phone number, paste your website form embed, and import any existing leads.

Question 2

Do I need any special hardware?

Accepted Answer

No. LeadRecover runs in your browser and on mobile. You can connect existing tools like CallRail, Twilio, and Google Business Profile when you're ready.

Question 3

Will it work with my current phone number?

Accepted Answer

Yes. We work alongside your existing number through call forwarding or your provider's missed-call webhook. You don't need to switch carriers or port your number.

Question 4

Can I import my existing leads?

Accepted Answer

Yes. Upload a CSV from your spreadsheet, ServiceTitan export, or any other CRM. We'll dedupe and map fields automatically.

Question 5

How fast is the missed-call text-back?

Accepted Answer

Typically under 10 seconds from the moment the call ends. The customer gets a text on the same number they just dialed.

Question 6

Can I customize the auto-text?

Accepted Answer

Yes. Edit the message per number, per source, or per industry template. You can also add business hours rules so off-hours messages sound right.

Question 7

What if my customer replies to the text?

Accepted Answer

The reply lands in your lead inbox. Your team can keep texting from desktop or mobile. Auto-follow-up pauses so you don't double-message them.

Question 8

Does it track where leads come from?

Accepted Answer

Yes. We track call source, ad source, web form referrer, and tag each lead so you can see which channels actually pay.

Question 9

Can I see my pipeline value?

Accepted Answer

Yes. The pipeline dashboard shows lead count and dollar value at every stage — new, contacted, quoted, booked.

Question 10

Can my whole team use it?

Accepted Answer

Yes. Pro and Growth plans include multiple seats so techs, dispatchers, and office staff can all stay in sync.

Question 11

Do you have a mobile app?

Accepted Answer

LeadRecover runs as a mobile-optimized web app you can add to your home screen. Native iOS and Android apps are on the roadmap.

Question 12

Can different team members see different leads?

Accepted Answer

On Growth, you can scope leads by location or assigned user. Pro shows the full inbox to all seats.

Question 13

Is there really a free trial?

Accepted Answer

Yes — 14 days free, no credit card required. You'll only be charged if you choose a plan after your trial ends.

Question 14

Can I switch plans later?

Accepted Answer

Absolutely. Upgrade or downgrade any time from your settings. We'll prorate the difference.

Question 15

Do you charge per SMS or call?

Accepted Answer

Standard SMS and call recording costs are passed through at carrier rates. There are no markup fees from us.

Question 16

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your settings page in two clicks. You keep access until the end of the billing period.

Question 17

Will it work for my industry?

Accepted Answer

LeadRecover is built for any local service business — HVAC, plumbing, roofing, med spas, dental, junk removal, remodelers, law firms, and more. Templates are tuned per industry.

Question 18

Is there a template for my trade?

Accepted Answer

Yes. Each industry comes with pre-built SMS templates, follow-up cadences, and lead source tags tuned for how that trade actually books work.

Question 19

Is my customer data secure?

Accepted Answer

All data is encrypted in transit and at rest. We never sell or share your customer data. Subscription billing is handled by Paddle, a PCI-compliant merchant of record.

Question 20

Can I export my data?

Accepted Answer

Yes. Export leads, conversations, and pipeline data to CSV any time from settings.

Question 21

What happens to my data if I cancel?

Accepted Answer

Your data is available for export for 30 days after cancellation. After that, it's permanently deleted from our systems.

Frequently asked questions

Getting started

Features & how it works

Team & seats

Pricing & billing

Industries

Security & data

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